top of page

Terms & Conditions - data usage (including Privacy Notice)

Emma Spillane is committed to ensuring that your privacy is protected. Emma Spillane acts as Data Controller and Processor, while Associates may occasionally take on the role of Processor. This policy explains how we use the information we collect about you.



General data storage principles

  • We only hold client information that is required for us to complete the work we are paid to do and to invoice the client for that work. We are not interested in holding any unnecessary personal information.

  • The only information that we store is in direct relation to a client or family with whom we have entered into a work contract with.

  • Client case work/notes are held securely within Google Drive folders within our GSuite organisation.

  • All work notes will be kept on file for a period of 12 months. After this time, work will be permanently deleted from all backups, unless otherwise instructed.

  • You have rights relating to our storage and use of your personal data including:

    • The right to be forgotten - where you can ask us to delete all personal data relating to you

    • The right to object - you can say no to certain data use such as profiling for marketing purposes.

    • The right to rectification - you can ask us to have incomplete data completed.

    • The right of access - you have the right to know what data is being processed and how.

    • You also have the right to raise a complaint with the ICO if you are unhappy with the way we have collected, stored or used your personal data.


  • We are happy to discuss data security and to sign confidentiality agreements as required as we realise that confidentiality is very important and that we may be required to handle sensitive information.

  • Emma Spillane is registered with the Information Commissioner's Office (ICO).

  • Emma Spillane has professional indemnity and public liability insurance.


Information collected for the purposes of invoicing clients

In order to invoice clients and monitor income efficiently, we make use of Quickbooks. We only collect the information necessary to complete each invoice (contact name, organisation, email address, company address), and Intuit Quickbooks’ privacy information and position on GDPR compliance can be accessed at:


Information collected when using our Website

  • Our website is hosted on

  • Like most websites, we use cookies to enable us to use Google Analytics to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us analyse data about web page usage and improve our website in order to tailor it to user needs.

  • Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit To opt out of being tracked by Google Analytics across all websites, visit

  • If you do not want your information to be shared through cookies, you can disable them in your browser.

  • We only collect certain personal information about you if you provide your details when using the website, for example if you complete a contact form, or sign up to the newsletter.



  • We use ActiveCampaign for our regular newsletters and subscribers submit their own information (name, email, organisation) in order to be added to our mailing list. In signing up to receive newsletters, subscribers agree to receive relevant updates each month. Our newsletters contain an ‘unsubscribe’ function so subscribers can remove themselves from the list at any time.

  • We do not pass our mailing list data or details to anyone else.

  • For more information about ActiveCampaign’s stance on GDPR compliance, see:


External Website Links & Third Parties

  • Although we only aim to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links

  • We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.


We reserve the right to modify this notice at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you have any questions about this Notice, contact Emma Spillane –

bottom of page